A London chimney sweeping company from Queen Victoria’s reign is embracing 21st Centrury technology thanks to Mr Soot’s brand new business support service.

H Firkins & Sons have brought in Mr Soot Training to oversee their transition to ServiceM8 – a new CRM (customer relationship management) system.

Since 1860, the Firkins family have mostly relied on pen and paper to take bookings and arrange their diaries.

But as of next month, that’ll all change as they switch over to ServiceM8.

That will allow them to:

• Manage bookings centrally via a Cloud-based network
• Co-ordinate all their staff and workload
• Send customers an ‘On Our Way’ tracking next
• Set automatic reminders for annual sweepings
• Keep all photos, certificates and documents relating to jobs in one place

Mr Soot is an official ServiceM8 partner and founder David Sudworth led two days of training at H Firkins & Sons’ training centre in Milton Keynes.

Josh Firkins, the great, great, great grandson of company founder Harry Firkins, is excited at the move.

“As a company, we have very traditional values – something you would expect given its’s our 165th year in business.

“But we also wanted to move with the times. London is a very different place to even just 20 years ago, let alone compared to 1860.

“These days, things like booking confirmation emails, appointment reminders and electronic paperwork are seen as standard.

“ServiceM8 allows us to do that – it has some really fantastic features – and the Firkins team can’t wait to start using it ‘live’ in the field.”

Mr Soot owner and ServiceM8 trainer David said: “As a trades company, Mr Soot Chimney Sweep has used ServiceM8 for four years now.

“It has allowed me to grow Mr Soot from just a one-man-band to a multi vehicle operation, employing staff in different locations across the North West and beyond.

“We became official ServiceM8 partners very recently as we wanted to expand our support to trades businesses across the UK.

“The fact we’ve secured one of London’s oldest sweeping firms as a client is brilliant.

“We’re looking forward to supporting H Firkins & Sons as they integrate ServiceM8 into their day to day operations.”

• Mr Soot offers a free 15 minute phone consultation, as well as a 14 day free trial and 30% off your first six months. More information at https://mr-soot.com/the-servicem8-partner-for-trades-businesses/