If you’re like most, you’ll absolutely dread trying to book a tradesperson.
Lack of communication, failing to turn up, general lack of professionalism. These are, sadly, common issues. But it doesn’t have to be like that.
At Mr Soot, we choose to be different. Very different.
With Mr Soot, you get:
- A prompt, professional response to every online booking request within one business day
- A dedicated date and time slot for your appointment
- Clear guidance on costs and payment terms
- Written confirmations by email
- Appointment reminders by text message
- Live tracking services – no more wondering when your appointment will start! (network coverage dependent)
- Official paperwork/certification on work carried out
- Bespoke, friendly and honest advice
Our ethos is simple; we treat every customer exactly how we’d want to be treated ourselves.
And by working this way, we hope you’ll come back time and again.
Because we focus on quality, punctuality and professionalism.
TERMS & CONDITIONS – PLEASE READ CAREFULLY
Your chimney will be inspected by a professional chimney sweep assessed to the national standards and registered with the Guild of Master Chimney Sweeps.
All services are carried out in good faith; brief visual inspections are carried out of the appliance and chimney, but due to the concealed nature of chimneys and associated appliances, information should not be relied upon as a guarantee that the appliance and/or chimney are safe and/or free of faults or issues related to age, misuse, or poor installation.
The chimney sweep will assume unless otherwise told by the homeowner or the person allowing him/her entry into the property that the appliance is correctly and safely installed and is in a fit state to be swept.
If a fault occurs during sweeping, this is not the fault of the sweep; for a chimney and items connected to the installation to be considered fit for use, it must be in such condition that it can be safely cleaned and tested. If damage is caused during sweeping, this suggests an underlying fault which simply was exposed by the sweeping process.
PETS & CHILDREN
It is your responsibility to keep pets and children supervised within the property throughout our visit. They should remain in a separate room for the duration of our visit and have a designated responsible person(s) with them at all times. We cannot accept liability for loss or injury.
The sweeping process involves multiple trips to and from our vehicle. This means access doors sometimes remain open. It is the responsibility of the customer or their designated person to ensure all valuables are secure and away from the work route/area.
Our Covid-19 Policy – which contains specific instructions for customers preparing for our visit – must be adhered to. Click here to read.
FEES & CHARGES
Our full price list is available at https://mr-soot.com/services-price-list/
Inspection Fee – £40: We do not offer free quotation visits. Appointments are booked on the basis that we will be attending to sweep a chimney or chimneys. In the event of being unable to sweep an appliance due to access issues, inappropriate installation or other hazards present, we reserve the right to charge a standard minimum £40 Inspection Fee per chimney. This will include bespoke advice on the nature of the fault(s), suggested remedial actions and, where relevant, completion of appropriate documentation.
Missed Appointment Fee – £40: A call out fee of £40 will be applied if, upon arriving at an appointment, we are unable to gain access to a property for any reason. To reschedule or cancel appointments, please call 0800 0541154 by noon the day beforehand.
Deposits: We do not normally request a deposit unless the appointment is for sweeping three or more chimneys. In the event that three or more chimneys are required to be cleaned, we will only confirm a booking once a £70 non-refundable. non-transferable deposit has been received. The balance will then be payable on completion of the appointment.
Ladder/Loft Access Charge – From £20 upwards dependent on height/access Some flues require soot removal from the system by accessing a soot hatch either outside the property or in the loft space. Sometimes this is only available by use of a ladder. Price varies dependent on access and height required
Gas Fires – Some gas fires require disconnection before a flue serving a gas appliance can be swept. This must be undertaken by a Gas Safe registered engineer and is to be arranged by the customer at their own cost.
Flue and Fireplace Location/Height Charges: Fireplaces other than those on the ground floor will incur an additional charge of £10 per flue. Properties which are taller than 2 storeys in height will incur an additional fee of £10 per storey, per flue.
Preparation for the sweeping appointment: Appliances must not be used at all in the 24 hours leading up to an appointment. Please remove any ash/debris/other items from the fire grate so it is clear. I require a space of around 6ft in front of the fireplace, so please move any coffee tables/furniture and items from the hearth.
Payment is due at the end of each appointment. Card payments are preferred although cash will be accepted.