The service you’d expect — but rarely get — from a tradesperson.
We know that booking a tradesperson can be hit and miss. Poor communication, vague timescales, last-minute cancellations — it’s enough to
put anyone off.
At Mr Soot, we choose to be different. Every customer receives:
• A prompt response — We reply to all enquiries within one working day
• A confirmed appointment — With a dedicated date and time slot, not a four- hour window
• Upfront pricing — Clear costs and payment terms before we arrive
• Written confirmation — Email confirmation and text reminders so nothing’s left to chance
• Live tracking — Know exactly when we’re on our way (subject to network coverage)
• Official certification — Proper paperwork backed by the Guild of Master Chimney Sweeps
• Honest advice — Friendly, impartial guidance tailored to your fireplace and chimney
We treat every customer exactly how we’d want to be treated ourselves. That’s not a marketing line — it’s how we run our business. We’re focused on building lasting relationships through quality, punctuality and professionalism.
