Why having to wait WEEKS for a chimney sweep is a good sign…

Autumn and winter are ridiculously busy for chimney sweeps and solid fuel professionals in general.

So it’s not uncommon for people who contact us to be initially surprised or even disappointed when we tell them that they’ll have to wait a few weeks, maybe up to a month or so, for an appointment.

Most are happy to wait, but some say ‘it’s OK, I wanted it done sooner, I’ll ring someone else.’

Just let that sink in a moment –  what they are actually saying is that they want someone who clearly isn’t as in-demand as the sweep they’ve just contacted!

Why? After all, the fact the sweep they have just contacted is in-demand can indicate a few things:

  • They’re reasonably well established, so have repeat customers who clearly value their service
  • They are good at what they do, hence why the waiting list is so long
  • The sweep themselves want to provide a good service, and realise that means in order to give you the care and attention your appliance deserves, they aren’t prepared to treat it as a ‘rushed job’ or ‘squeeze it in’

Now, you could be fortunate and find a good, professional sweep who has a small gap or a cancellation slot available. But at this time of year, it’s rare. That’s why I bang on to my customers about the very real benefits of getting your fireplace swept once you’ve stopped using it in the spring/summertime.

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And unlike physical products, it’s impossible to do a like-for-like comparison with at-home services such as chimney sweeping. After all, each sweep is different, each installation is different and each scenario is different. There is no ‘one size fits all’. So thinking that you just need ‘someone’ to sweep your chimney is the complete wrong way of looking at it. What you need is a good, solid, reliable and professional sweep to do it. Obviously you should look at everything including information available, reviews etc etc.

And if that means waiting a few weeks or even a month or so, then you owe it to yourself and your fireplace to do that.

Mr Soot Chimney Sweep is a HETAS Approved Sweep, and member of the Guild of Master Chimney Sweeps, offering a professional and friendly chimney sweep and stove service. Book Mr Soot online or call 07724 311 992.

 

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